M25 Movers

We booked a full-service move (packing, loading, unpacking) over two days.

The company significantly underestimated our needs during a video quote, providing a truck suited for 1,000 sq ft instead of the required 1,300 sq ft. This misjudgment led to insufficient manpower and space, causing delays and the need for an additional van. Initially, they attempted to deny responsibility, claiming we hadn’t requested to move certain small items, despite prior confirmation. While they eventually waived the extra van fee, they charged us for two parking fines, which felt unjust given their planning errors.

We also had some problem with our belongings: shoe cabinet broken during moving out, wall damaged etc.

With all the issues, the moving was delayed and took longer than expected, so the unpacking was not completed as promised (not even started actually !).

The moving crew (quite professional though) acknowledged those issues, and told us to make claims for:

-the unpacking that could not be done (too late for the crew)

-the shoe cabinet broken during moving out (almost 200£ bought less than 2y ago)

-the damaged wall (damaged by the shoe cabinet falling) and other wall damages (300£ total - an invoice from the landlord was provided).

-the armrest of our sofa that was removed, but could not be reassembled in the new apartment (and now we are stuck with a 4k£ sofa with only one armrest instead of 2).

We did the claim for everything, and after telling us that none of the damages were covered by the terms of the contact (that you should definitely pay attention to), they generously offered us 47£ for reparation, and then stopped replying.

The experience was really bad. Only 2/3 of the job has been done, server am items were damaged.

The cherry on top was customer service offering a laughable compensation, even though the moving crew acknowledged all the issues.

Move size: 2 Bedroom Home Service cost: £1300

M25 Movers’ Ku Fu Panda team of movers literally saved my house move from disaster after I had been let down by a removals company that I had booked a month earlier and they only partially completed the move. On the day of moving out, I called M25 movers to ask for urgent help. Within the hour, Kung Fu Pandas turned up and helped me pack paintings and boxes, removed it to storage and all packed away that same afternoon. I hired them again to move things from storage to the new house and they did a great job. I am so happy and would recommend them to anyone who needs removals sorted.

Service cost: £850

The below is a factual account of my experience with M25 Movers, who caused significant damages, posted to help others decide if they want to use this company or not:

- Pre-move communication and reassurances were great.

- Their packers/movers turned up when they said they would and were friendly.

- Their movers caused over £1,000 worth of property damage, including knocking off part of a neighbour's brick wall by crashing their van into it when leaving.

- M25 admitted the damage to our items and the wall was caused due to younger members of their team rushing (i.e. not taking reasonable care, aka gross negligence rather than an accident).

- We were encouraged to submit compensation claims and were told the company would arrange for the necessary repairs.

- We were offered £365.25 compensation, on the basis of estimates M25's team claimed to have received from tradesmen.

- We rejected this on basis it did not cover even 50% of the damage and asked to see the estimates as we had been quoted far higher.

- The company did not send us any further information and said their original offer was fair and final.

- We therefore prepared a smalls claim court file and issued a chargeback via our bank in the interim.

- M25 threatened to sue us on the basis of an "unjustified chargeback".

We have since learned that the company has been subject to lawsuits and numerous complaints that they cause property damage then fail to offer adequate (or in some cases any) compensation. The below are just a snapshot:

• https://g.co/kgs/SpzzRso

• https://g.co/kgs/WV8B1Ka

• https://g.co/kgs/PjyzRvv

• https://g.co/kgs/E7LL5qM

• https://g.co/kgs/R7ZB32Z

• https://g.co/kgs/jzyiWPQ

• https://www.yelp.co.uk/biz/m25-movers-london

• https://trstp.lt/bK1wFR9hy

• https://trstp.lt/VqgvlP8sP

Because the company is not a member of the BAR (British Association of Removers), consumers have limited protection against bad behaviour beyond using the courts.

Move size: 2 Bedroom Home Service cost: £2818

I would NOT recommend this removal company to anyone and wish I had read the bad reviews on another website before employing them. Whilst the Movers themselves were very hardworking ,2 out of the 3 were helpful, and 1 of 3 spoke no communicable English which in itself caused some hiccups. Value for money until things go wrong then you see the two faces of Garbiel Marquez who is obviously a misogynist who can not communicate without becoming rude,aggressive and threatening! subsequently nothing was resolved before having the phone slammed down onme! Unfortunately I will now have to take further action!.

Service cost: £1066

M25 were one of 5 removals companies I was contacted by when looking for quotes through a price comparison site. I asked for a proper quote from all of them with a home visit as I have a lot of stuff. 4 companies came to look at my home and I was immediately impressed with M25's computer system and pleasant representative.
I received my quote quickly and when I needed to add items and change the area I was moving to it was redone fast too. I was contacted telephonically to check on the status of my quote by an informed and informative manager. I had to chase 2 of the companies for new quotes.When comparing my quotes I was surprised that the spread of volume covered was from 1007 to 2500 cubic feet, with theirs coming in at 1800. They matched the lowest quote however and when reading through the terms and conditions of all companies I was reassured that there's was the only one without sneaky extra charges like £78 for a delayed off loading time of 30 min. Also chats with David saved me £175.00 I would of spent on parking. I was dreading my move as my husband was away and I have a 3 year old to look after but the packing day went so smoothly and fast, I was amazed! On removal day 6 lovely guys whizzed everything into the trucks very carefully and professionally. All this I expected from a removal company but what really impressed me was the extra things I got. They were so kind, finding the toys my son was crying about and when my keys were not delivered going to fetch them for me. My unloading was done cleverly so plugs were not covered in boxes and I could get to things. When they left I had a lounge with a set up T.V for the little one and all the things I needed to survive my unpacking process.They even moved things into place and moved boxes without me asking and were happy to rearrange too. They made my move an absolute pleasure. The hardest thing about it was letting them go at the end. Would highly recomend and will definitely use them next time.

Service cost: £1350

I decided to go with M25 Movers as their reviews were good. We agreed a date and I paid the deposit. Unfortunately works on my new flat was delayed and thus I had to change my moving date. It was only when I called M25 Movers, that I found out that I would lose my deposit since it was less than 7 days till the moving date. This info was NOT in their confirmation email but embedded in the middle of their Terms & Condition webpage. I would not have paid the deposit had I known as works tend to over-run. I spoke to their Sales Manager and he became dismissive when I told him that since I am losing my deposit anyway, I prefer to go with another company. Asked the Sales Manager and later emailed them to ask for their complaint procedure but I am not holding my breathe that they will respond. Feel like a company that only wants your money!

Service cost: £250

M25 helped to pack up our things and with our move to our new house. Most of the staff assigned to us did not appear to speak or understand English. They went against express instructions not to touch items we had set aside, including my camera and laptop. Things that we needed were packed away, such as my glasses and contact lenses, which I need to see properly. Things that we didn't need, for example, the contents of our waste paper baskets, were boxed up nicely by M25's staff. My biggest grievance is that my camera mysteriously disappeared after the first day of packing and when notified, M25 refused to take any responsibility for this even if their staff were the only people with any access to the rather expensive camera. If you are looking to have your items arrive safely at their destination, I would be careful using this company.

Service cost: £600